Monitoring for
users
Monitor MS Teams Users
Including Their Built-in Devices
Go beyond API's with VisibilityOne's MS Teams desktop client. Quickly support users whenever they experience issues with calls and devices.
With VisibilityOne, you can detect the call path and see if there's a network issue at the user's home, in the cloud, or at the service provider gateway.
When communication devices (built-in or USB) stop responding, quickly heal them from our dashboard without having to remote into the users' computer.
Monitor MS Teams Users
With VisibilityOne's desktop client, you can remotely heal your end-users built-in and USB connect devices without the need to remote into their computer.
When a network issue is detected, see the entire path the call is taking and know if the issue is at the home network, in the cloud, or the providers' gateway.
In VisibilityOne's dashboard, access the testing console and test the network path directly from the user computer to any destination. Gain powerful insight and details without having to remote into the users' computer or needing additional tools. When something goes wrong with your MS Teams user, know the cause quickly.
VisibilityOne is the only App that IT professionals trust to monitor their MS Teams Users to deliver actionable insights such as:
MS Teams API integration with V1 desktop client*
Enhanced plugin features:
-
Call status
-
Live WiFi status
-
Scheduled meetings
-
Connected device list (Mic/Camera, speaker)
-
30-day utilization list
-
Alert notifications
-
Customizable network alerts
-
30-day incident history
-
Desktop health (CPU, mem, disk)
-
Network path detection (See the path a call is taking/network) performance.
-
Remote relaunch meeting app
-
Remote heal malfunctioning device (mic, speaker, camera)
-
Remote testing console (Ping, QoS Test, Traceroute, UDP Firewall Trace
-
Remote reboot desktop
-
Logitech Sync integration
-
Jabra-Panacast people count
+
Now you can gain a granular view of your entire collaboration system. By arming IT with knowledge, your teams can anticipate and resolve device issues before users are impacted.
-
Instantly pinpoint and fix problems that affect the user experience
-
Eliminate toggling between dashboards and complicated tools
-
Receive real-time notifications and alerts
-
Track and give VIP users white glove treatment
-
Whether the MS Teams room mic is unplugged, or the application dies, with VisibilityOne anyone can pinpoint an issue before a conference call fails.
You might also be interested in...
Streamline Support
When an issue is detected receive alerts in three easy ways to best fit your communication style. Quickly select the notifications you want and turn off the ones you don't.
IoT Monitoring
Monitor the status of IoT devices, access its web interface, and visually see the IoT device associated with the meeting space they service.
Audio Device Monitoring
VisibilityOne incorporates audio device and video management features including Remote Reboot, Call Status, MOS, and more into its UI.
USB Device Monitoring
Utilizing VisibilityOne's plugin you can detect when a USB camera, microphone, or speaker stops responding in your zoom room.
MS Team Users Monitoring Demo
