Monitoring for
Crestron +
Microsoft Teams Rooms
Monitor MS Teams
Including Their Built-in Devices
The following list of features highlights an overview of monitoring features and information available when utilizing the VisibilityOne MTR Plugin. Currently, the plugin is designed to operate in the Crestron UCC engine. Additional MS Windows devices are anticipated to be added in the near future. The monitoring features assume that you have successfully enabled your Microsoft service and installed the required plugin, you can visit the following link for more details https://www.visibility.one/mst-desktop-monitoring
Now let’s review each element displayed on the dashboard.
Monitor MS Teams Rooms
1. The name displayed on the top of the view pertains to the name of your MTR. This name is provided by you Microsoft tenant information.
2. The details contained in this section are Host, Room Name, Booking Email ID, IP address, and MAC address
3. The following section contains two buttons. The reboot button will allow for the device (hardware) to be rebooted.
The admin button will display a popup view with additional options. The current option includes Document Center: https://www.visibility.one/document-center
4. This section provides you with visual status of your MTR. The two statuses are “Online” or “Offline”
5. When a room is on a call, the following chart will display the current Mbps usage.
6. The embedded console will allow the following (4) function to be executed directly from your MTR room and the results to be displayed directly in the dashboard view.
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Ping
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QoS Testing with DSCP value
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Traceroute
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UDP Firewall Trace with Port value
Monitor MS Teams Rooms
7. Selecting the print icon will allow for the dashboard view to be printed or be saved as PDF.
8. Clicking on the health bar will display the 30-incident
history of the device. The information contained in the view includes
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Incident ID
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Start Time
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End Time
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Details
9. In the Live Call Status section, when the plugin detects a call has commenced, the call status changes from “Available” to “On-Call”
10. When a call is in session, Mbps being utilized is displayed and is selectable to view the call utilization. Additionally, if the device is utilizing WiFi to access the network, the health of the signal is displayed and is made selectable to view the health history while on a call. If the WiFi signal strength reaches a
critical level, the icon will change from green, to amber or red, and an alert will be generated. Next to the WiFi icon, the SSID is displayed, allowing for quick identification of the network being utilized.
11. When a call is detected, the entire path from the MTR to the terminating gateway is Mapped. At a glance, a network path status Indicator will be color-coded with the health
Of the network (jitter, packet loss, latency).
12. The "Sel-Healing" toggle button will allow the dashboard user to select when a notification is generated.
13. By selecting the "Desktop Plugin Status", you will be able to view the CPU and Memory resources.
14. This section provides the status of a connected device. By selecting a device icon, you will be able to view the list of hardware and resources available.
15. In the "Total Calls This Month" section, you will have access to view the history of all previous calls.
16. In this section, you can enter notes that will be shared with anyone that has access to your monitoring dashboard.
Microsoft Teams
MONITORING
ROOMS. DESKTOP. DEVICES.
port 443
Desktop Monitoring
Monitor remote user MS Teams experience
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WiFi connection
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Network quality and degradation detection
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Video and Audio device monitoring
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Remote device healing and reboot
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Troubleshooting console
Room Monitoring
Monitor Microsoft Teams Room experience
(One-way communication, no special firewall ports)
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Network quality and degradation detection
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Video and Audio device monitoring
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Self-healing and reboot
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Troubleshooting console
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IoT Monitoring
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Document Center of images and designs
Room Desktop Monitoring
Monitor BYOD users & MS Teams experience
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WiFi connection
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Network quality and degradation detection
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Video and Audio device monitoring
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Remote device healing and reboot
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Troubleshooting console
Room IoT Monitoring
Monitor All Room IP Devices and Availability Status
(No network scanning required)
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Displays
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Network access point and switch
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PDU and room controls
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Web interface monitoring & access
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Offline alert notifications
VisibilityOne Cloud
Best in class services are used by VisibilityOne
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Hosted on AWS & AWS Gov Cloud
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Veracode Verified Code Monitoring
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Data gathered by our application from sites and devices is secured in our platform
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AI-driven alert and remediation is driven by our smart monitoring engine
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Available private cloud options for MSP's
VisibilityOne Teams Connector
VisibilityOne's cloud connection to Microsoft Azure allows for cloud to cloud integration to a VisibilityOne designed connector.
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All backend process allows for real-time monitoring of MS Teams desktop and rooms
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No customer engineering required
VisibilityOne Integration
VisibilityOne's cloud connector is deployed in Microsoft Azure and is designed to establish communication and validation of your Teams tennant.
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No software installation required
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Designed for backend validation
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Setup is dashboard driven
VisibilityOne Web Dashboard
VisibilityOne central dashboard allows support teams to quickly add new services and monitor devices.
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No software is needed, a web-enabled dashboard
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One dashboard to monitor all your UC&C
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Manage your devices from anywhere
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Update device firmware
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Ability to add documents and images to consolidate rooms designs and information
MS Teams Monitoring Demo
In VisibilityOne's dashboard, access the testing console and test the network path directly from the user computer to any destination. Gain powerful insight and details without having to remote into the users' computer or needing additional tools. When something goes wrong with your MS Teams user, know the cause quickly.
VisibilityOne is the only App that IT professionals trust to monitor their MS Teams Users to deliver actionable insights such as:
MS Teams API integration with V1 desktop client*
Enhanced plugin features:
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Call status
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Live WiFi status
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Scheduled meetings
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Connected device list (Mic/Camera, speaker)
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30-day utilization list
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Alert notifications
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Customizable network alerts
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30-day incident history
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Desktop health (CPU, mem, disk)
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Network path detection (See the path a call is taking/network) performance.
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Remote relaunch meeting app
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Remote heal malfunctioning device (mic, speaker, camera)
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Remote testing console (Ping, QoS Test, Traceroute, UDP Firewall Trace
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Remote reboot desktop
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Logitech Sync integration
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Jabra-Panacast people count
+
Now you can gain a granular view of your entire collaboration system. By arming IT with knowledge, your teams can anticipate and resolve device issues before users are impacted.
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Instantly pinpoint and fix problems that affect the user experience
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Eliminate toggling between dashboards and complicated tools
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Receive real-time notifications and alerts
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Track and give VIP users white glove treatment
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Whether the MS Teams room mic is unplugged, or the application dies, with VisibilityOne anyone can pinpoint an issue before a conference call fails.
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