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Monitoring for

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Real-Time Alerts for Poly

codecs and audio devices on a single dashboard

Efficiently manage rooms across multiple models. Seamless integration provides details of room performance from Polycom HDX, Group Series, Studio X, Trio, and VVX. Gain 360° visibility and remediation options to reduce MTTR by 99%.


Eliminate fire drills with proactive system monitoring for Poly.

Subscribe to monitor your Poly video system and get IoT on us!

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VisibilityOne is the only App that IT professionals trust to monitor their UC & Video Conferencing platforms and to deliver actionable insights such as:

• Live health status of the device

• Distinguish between scheduled and ad hoc meetings
• Incident alerts and reports

• Reason for call failure
• 24-hour view of upcoming scheduled meetings
• Network utilization
• Network quality alerts (jitter, packet loss, latency)
• Camera disconnect notification

• Microphone disconnect notification
• Lifetime device usage

• IoT device monitoring
• Lifetime device failures
• Previous 30-day meeting status
• Codec software release information

• Gatekeeper registration details
• Device MAC address
• Device serial number
• Asset inventory reporting
• Trend reporting

How VisibilityOne Monitors Poly Room Systems


Simply register, download VisibilityOne, and add your Poly video devices!

Once you complete your registration, you are walked through an online tutorial and prompted to download the VisibilityOne Windows App.

Upon successful setup, the VisibilityOne App securely communicates directly with the Poly systems you defined in the setup process and encrypts all the health data collected. Health data is then forwarded to VisibilityOne's cloud platform for all the number crunching. The health status of your video device(s) is then accessible via a web interface.

“We’re excited that VisibilityOne is integrating Poly and associated APIs to provide a cost-effective and simplified solution for customers tasked with managing UCC endpoints.”   - Virginia Anderson, Director, Global Enterprise Channel Programs at Poly

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Gain even more insight into your Poly deployment by monitoring your Trio or VVX devices, all in one dashboard.​


Now you can gain a granular view of your entire collaboration system. By arming IT with knowledge, your teams can anticipate and resolve device issues before users are impacted.​

  • Instantly pinpoint and fix problems that affect the user experience

  • Eliminate toggling between dashboards and complicated tools

  • Receive real-time notifications and alerts

  • Track and give VIP users white glove treatment

  • Whether the board room mic is unplugged, or the onboard battery of your codec dies, with VisibilityOne anyone can pinpoint an issue before a conference call fails.

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