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Monitoring for

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Trio & VVX

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Real-Time Alerts for Poly audio devices on a single dashboard

Efficiently manage audio devices across multiple models. Seamless integration provides details of audio performance from Polycom Trio and VVX. Gain 360° visibility and performance to reduce MTTR.


“We’re excited that VisibilityOne is integrating Poly and associated APIs to provide a cost-effective and simplified solution for customers tasked with managing UCC endpoints.”   - Virginia Anderson, Director, Global Enterprise Channel Programs at Poly

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VisibilityOne delivers actionable insights on audio devices such as:

• Live health status of the device

• Remote reboot

• Remote mute/unmute
• Incident alerts and reports

• Call duration
• MOS score
• Network quality alerts (jitter, packet loss, latency)

• Network connection type

• VLAN information 
• Microphone status

• Connected services status (Teams/Zoom/Webex)
• 30-day usage view

• 30-day incident view
• 30-day MOS view
• 30-day talk time
• Compatability list (Teams/Zoom/Webex)

• Device SIP information

• Device hardware information

How VisibilityOne Monitors Poly Audio Devices

Monitor Poly Audio Devices - VisibilityOne


Simply register, download VisibilityOne, and add your Poly audio devices!

Once you complete your registration, you are walked through an online tutorial and prompted to download the VisibilityOne Windows App.

Upon successful setup, the VisibilityOne App securely communicates directly with the Poly devices you defined in the setup process and encrypts all the health data collected. Health data is then forwarded to VisibilityOne's cloud platform to perform all the number crunching. The health status of your audio device(s) is then accessible via a web interface.

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Now you can gain a granular view of your entire collaboration system. By arming IT with knowledge, your teams can anticipate and resolve device issues before users are impacted.​

  • Instantly pinpoint and fix problems that affect the user experience

  • Eliminate toggling between dashboards and complicated tools

  • Receive real-time notifications and alerts

  • Track and give VIP users white glove treatment

  • Whether the board room Trio is muted, or your VVX phone goes offline, with VisibilityOne anyone can pinpoint an issue proactively before users are impacted.

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