Trio & VVX
Real-Time Alerts for Poly audio devices on a single dashboard
Efficiently manage audio devices across multiple models. Seamless integration provides details of audio performance from Polycom Trio and VVX. Gain 360° visibility and performance to reduce MTTR.
“We’re excited that VisibilityOne is integrating Poly and associated APIs to provide a cost-effective and simplified solution for customers tasked with managing UCC endpoints.” - Virginia Anderson, Director, Global Enterprise Channel Programs at Poly
VisibilityOne delivers actionable insights on audio devices such as:
• Live health status of the device
• Remote reboot
• Remote mute/unmute
• Incident alerts and reports
• Call duration
• MOS score
• Network quality alerts (jitter, packet loss, latency)
• Network connection type
• VLAN information
• Microphone status
• Connected services status (Teams/Zoom/Webex)
• 30-day usage view
• 30-day incident view
• 30-day MOS view
• 30-day talk time
• Compatability list (Teams/Zoom/Webex)
• Device SIP information
• Device hardware information
How VisibilityOne Monitors Poly Audio Devices
NO SPECIAL EQUIPMENT NEEDED
Simply register, download VisibilityOne, and add your Poly audio devices!
Once you complete your registration, you are walked through an online tutorial and prompted to download the VisibilityOne Windows App.
Upon successful setup, the VisibilityOne App securely communicates directly with the Poly devices you defined in the setup process and encrypts all the health data collected. Health data is then forwarded to VisibilityOne's cloud platform to perform all the number crunching. The health status of your audio device(s) is then accessible via a web interface.
Now you can gain a granular view of your entire collaboration system. By arming IT with knowledge, your teams can anticipate and resolve device issues before users are impacted.
Instantly pinpoint and fix problems that affect the user experience
Eliminate toggling between dashboards and complicated tools
Receive real-time notifications and alerts
Track and give VIP users white glove treatment
Whether the board room Trio is muted, or your VVX phone goes offline, with VisibilityOne anyone can pinpoint an issue proactively before users are impacted.
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When an issue is detected receive alerts in three easy ways to best fit your communication style. Quickly select the notifications you want and turn off the ones you don't.
Monitoring for Poly
VisibilityOne monitors the entire Polycom to Poly suite of video devices, from HDX to the new Studio X. Get real-time health alerts and insight that goes beyond traditional tools.