WINNER of the MSP Today 2024 Product of the Year
“It gives me great pleasure to honor VisibilityOne as a 2024 recipient of TMC’s MSP Today Product of the Year Award for their innovative solution", said Rich Tehrani, CEO, TMC.
“Our judges were very impressed not only with the features and value of the solution, but also with VisibilityOne's Channel strategy to expand their market share and provide first class service to their customers.”
Simplify UC Management: VisibilityOne delivers a unified view (One UI) at a fraction of the cost. It consolidates siloed information found in IT tools like Clariti, CUCM, TMS, Poly Glass, MS Teams Pro, and Zoom Dashboard eliminating the need to switch between platforms for insights.
Automated Remediation:
A Symphony of Self-Healing.
Our platform detects downed codecs and orchestrates swift reboots, breathing life back into your devices — without human intervention.
VisibilityOne's automated remediation boasts real-time self-healing, proactively addressing issues and delivering a remarkable 30% reduction in video conferencing faults.
Automated resuscitation of a video conferencing codec, a historical first: Welcome to a seamless user experience.
Wellness Check and Call Failure Analysis:
A Diagnostic Duo.
Our Wellness Check feature conducts real-time evaluations, identifying faulty video conferencing codecs and automatically initiating reboots for swift service restoration.
Call failure analysis captures and displays manufacturer’s code/logs, streamlining troubleshooting and analysis.
It's time to break free from the limitations of legacy reporting systems.
Comprehensive Monitoring Across Environments: This isn't just observability.
Disparate systems are information silos, frustrating IT with needless triangulation.
VisibilityOne provides unmatched distillation of actionable insights with its OneUI.
Video endpoints, connected devices, applications and hybrid users undergo thorough assessment for availability, performance, security, accountability, and configuration.
A comprehensive and intelligent monitoring solution that sets the industry standard.
PARTNER SPOTLIGHT
Microsoft Teams
MONITORING
ROOMS. DESKTOP. DEVICES.
port 443
Desktop Monitoring
Monitor remote user MS Teams experience
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WiFi connection
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Network quality and degradation detection
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Video and Audio device monitoring
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Remote device healing and reboot
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Troubleshooting console
Room Monitoring
Monitor Microsoft Teams Room experience
(One-way communication, no special firewall ports)
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Network quality and degradation detection
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Video and Audio device monitoring
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Self-healing and reboot
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Troubleshooting console
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IoT Monitoring
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Document Center of images and designs
Room Desktop Monitoring
Monitor BYOD users & MS Teams experience
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WiFi connection
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Network quality and degradation detection
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Video and Audio device monitoring
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Remote device healing and reboot
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Troubleshooting console
Room IoT Monitoring
Monitor All Room IP Devices and Availability Status
(No network scanning required)
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Displays
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Network access point and switch
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PDU and room controls
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Web interface monitoring & access
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Offline alert notifications
VisibilityOne Cloud
Best in class services are used by VisibilityOne
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Hosted on AWS & AWS Gov Cloud
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Veracode Verified Code Monitoring
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Data gathered by our application from sites and devices is secured in our platform
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Alert and remediation is driven by our smart monitoring engine
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Available private cloud options for MSP's
VisibilityOne Teams Connector
VisibilityOne's cloud connection to Microsoft Azure allows for cloud to cloud integration to a VisibilityOne designed connector.
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All backend process allows for real-time monitoring of MS Teams desktop and rooms
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No customer engineering required
VisibilityOne Integration
VisibilityOne's cloud connector is deployed in Microsoft Azure and is designed to establish communication and validation of your Teams tennant.
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No software installation required
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Designed for backend validation
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Setup is dashboard driven
VisibilityOne Web Dashboard
VisibilityOne central dashboard allows support teams to quickly add new services and monitor devices.
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No software is needed, a web-enabled dashboard
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One dashboard to monitor all your UC&C
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Manage your devices from anywhere
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Update device firmware
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Ability to add documents and images to consolidate rooms designs and information
Don't just react – take active control and reduce case loads by over 35%!
VisibilityOne is a powerful platform that offers real-time AV-UC&C monitoring, combining the traditional "detect-report-alert" process into one step. With our patented approach,
we're able to self-heal and provide failover on systems and devices, plus schedule wellness checks on components and services in order to repair faults proactively before your user joins a meeting. With all these features your open ticket count will be reduced by over 35%.
The rise of remote work and increased demand for video conferencing and collaboration tools have put additional pressure on technical support teams, especially for large enterprises with thousands of video endpoints to manage, each with its own unique set of technical requirements and potential issues.
VisibilityOne addresses these challenges by providing a comprehensive video conferencing management and monitoring platform that combines both AV and IT expertise.
Our OneUI is the canvas to view all the assets and resources involved in collaboration, making it easier for technical support teams to quickly identify and troubleshoot issues. Enjoy faster resolution times, and improved user experiences by leveraging our platform.
Empowering Seamless Connections
With OneUI
, get more...
IoT Monitoring
Monitor the status of IoT devices, access its web interface, and visually see the IoT device associated with the meeting space they service.
Document Center
Store, share, and manage all your room designs and documents in one place.
Free 5 Gb of storage is included with your VisibilityOne subscription.
USB Device Monitoring
Utilizing VisibilityOne's plugin you can detect when a USB camera, microphone, or speaker stops responding in your zoom room.
Self Healing
VisibilityOne's plugin for zoom rooms allows you to go beyond standard Zoom API monitoring, enabling powerful self-healing and failover capabilities.
Logitech Sync
VisibilityOne plugin natively integrates Logitech Sync, delivering the ability to update your Logitech device directly from our dashboard.
Jabra People Count
Live People Count feature is enabled for Jabra Panacast within VisibilityOne. No need to download a separate Jabra app, it's all native in the VisibilityOne plugin.
Monitoring for Poly
VisibilityOne monitors the entire Polycom to Poly suite of video devices, from HDX to the new Studio X. Get real-time health alerts and insight that goes beyond traditional tools.
Audio Device Monitoring
VisibilityOne incorporates audio device and video management features including Remote Reboot, Call Status, MOS, and more into its UI.
guides
VisibilityOne's collection of instructional guides, provide you a step by step visual on how to get started with your first monitored device. Our guides also walk you through our more advanced topics while keeping it simple.
Monitoring for Cisco
VisibilityOne monitors a vast array of Cisco video devices, from SX to the Webex Room Kit. Get real-time health alerts and insight that goes beyond traditional tools.