Diagnose. Restore. Maintain. Monitor.
VisibilityOne has launched the industry’s only real-time diagnostic and monitoring solution that provides live actionable alerts along with AI-driven fault resolution for conferencing technologies like MS Teams, Zoom, Crestron, Poly, Logitech, and more.
VisibilityOne provides
in-depth actionable insights across multiple video/AV hardware vendors, networks, and applications, eliminating endless triangulation time.
The average customer support Trouble Ticket resolution time takes over 1.5 days to resolve, in extreme cases, they can take up to a week or longer. With VisibilityOne’s solution, you gain the ability to diagnose, restore, and maintain your critical video estate of applications and devices. We deliver immediate remediation for issues that normally require the manufacturer’s intervention and costly site visits.
At VisibilityOne our powerful UC&C monitoring and AI platform works in real-time and combines the traditional “detect – report – alert” process into one step, plus our patented application can self-heal and/or failover devices, cutting down many of those alerts from even creating a Trouble-Ticket in the first place, and subsequently the need to troubleshoot.
Our non-reliance on SNMP provides the ability to have a granular data-rich 360-degree view, across multiple vendors, cloud services, networks, and endpoints. With our patented solution, you’ll be up and running securely in less than 60 minutes with no infrastructure, or hardware probes required.
VisibilityOne Provides IT teams, with real-time data to Resolve Critical UC&C Service Interruptions elevating the customer experience and satisfaction.
"Where others missed the boat, VisibilityOne understands there is more to a video conferencing platform than just the underlying network. Amazingly, VisibilityOne delivers a single view of multiple hardware vendors and cloud services. Not toggling between multiple dashboards and complex tools is truly a game-changer."
- Dave Van Kanegan, executive IT leader and strategist at US Foods
Microsoft Teams
MONITORING
ROOMS. DESKTOP. DEVICES.
port 443
Desktop Monitoring
Monitor remote user MS Teams experience
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WiFi connection
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Network quality and degradation detection
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Video and Audio device monitoring
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Remote device healing and reboot
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Troubleshooting console
Room Monitoring
Monitor Microsoft Teams Room experience
(One-way communication, no special firewall ports)
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Network quality and degradation detection
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Video and Audio device monitoring
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Self-healing and reboot
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Troubleshooting console
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IoT Monitoring
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Document Center of images and designs
Room Desktop Monitoring
Monitor BYOD users & MS Teams experience
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WiFi connection
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Network quality and degradation detection
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Video and Audio device monitoring
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Remote device healing and reboot
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Troubleshooting console
Room IoT Monitoring
Monitor All Room IP Devices and Availability Status
(No network scanning required)
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Displays
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Network access point and switch
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PDU and room controls
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Web interface monitoring & access
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Offline alert notifications
VisibilityOne Cloud
Best in class services are used by VisibilityOne
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Hosted on AWS & AWS Gov Cloud
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Veracode Verified Code Monitoring
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Data gathered by our application from sites and devices is secured in our platform
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AI-driven alert and remediation is driven by our smart monitoring engine
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Available private cloud options for MSP's
VisibilityOne Teams Connector
VisibilityOne's cloud connection to Microsoft Azure allows for cloud to cloud integration to a VisibilityOne designed connector.
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All backend process allows for real-time monitoring of MS Teams desktop and rooms
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No customer engineering required
VisibilityOne Integration
VisibilityOne's cloud connector is deployed in Microsoft Azure and is designed to establish communication and validation of your Teams tennant.
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No software installation required
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Designed for backend validation
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Setup is dashboard driven
VisibilityOne Web Dashboard
VisibilityOne central dashboard allows support teams to quickly add new services and monitor devices.
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No software is needed, a web-enabled dashboard
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One dashboard to monitor all your UC&C
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Manage your devices from anywhere
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Update device firmware
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Ability to add documents and images to consolidate rooms designs and information
HOW IT WORKS...
Select each icon to learn more or
PARTNER SPOTLIGHT
Uprooting the problem
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IoT Monitoring
Monitor the status of IoT devices, access its web interface, and visually see the IoT device associated with the meeting space they service.
Document Center
Store, share, and manage all your room designs and documents in one place.
Free 5 Gb of storage is included with your VisibilityOne subscription.
USB Device Monitoring
Utilizing VisibilityOne's plugin you can detect when a USB camera, microphone, or speaker stops responding in your zoom room.
Self Healing
VisibilityOne's plugin for zoom rooms allows you to go beyond standard Zoom API monitoring, enabling powerful self-healing and failover capabilities.
Logitech Sync
VisibilityOne plugin natively integrates Logitech Sync, delivering the ability to update your Logitech device directly from our dashboard.
Jabra People Count
Live People Count feature is enabled for Jabra Panacast within VisibilityOne. No need to download a separate Jabra app, it's all native in the VisibilityOne plugin.
Monitoring for Poly
VisibilityOne monitors the entire Polycom to Poly suite of video devices, from HDX to the new Studio X. Get real-time health alerts and insight that goes beyond traditional tools.
Audio Device Monitoring
VisibilityOne incorporates audio device and video management features including Remote Reboot, Call Status, MOS, and more into its UI.
guides
VisibilityOne's collection of instructional guides, provide you a step by step visual on how to get started with your first monitored device. Our guides also walk you through our more advanced topics while keeping it simple.
Monitoring for Cisco
VisibilityOne monitors a vast array of Cisco video devices, from SX to the Webex Room Kit. Get real-time health alerts and insight that goes beyond traditional tools.