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SNMP to Monitor

VisibilityOne provides in-depth visibility across multiple vendors and UC applications. 

Health status

Call status

Network Quality

Disconnect reason 

Mic & Cam status

System temp


The only App that IT professionals trust to monitor their UC & Video Conferencing platforms.

Excellence in Product Innovation award-winner VisibilityOne is revolutionizing video conference system monitoring by delivering far more in-depth insights and performance indicators than any SNMP monitoring tool. Going far beyond SNMP monitoring, VisibilityOne identifies and diagnoses issues across multiple vendors and cloud services
with more than 150 network and system vital factors.​

Our non-reliance on SNMP provides a granular and data-rich, 360-degree visibility, across multiple vendors, cloud services, networks, and endpoints. And with our patented solution, you’ll be up and running in less than 15 min. with our unique 5-step install, without any special hardware, infrastructure, or hardware probes required.​

replace 5
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Replace 5 Monitoring Tools With VisibilityOne

VisibilityOne simplifies IT UCC monitoring complexity with a single tool. You would need to reference 5 or more tools such as CUCM, TMS, Clarity, Real Presence, Zoom Dashboard, Logitech Sync, and network monitoring tools, to even approach the depth of VisibilityOne.

You can instantaneously access live performance health and, unlike SNMP-based monitoring, gain dozens of actionable insights into your VC/UCC devices, applications, and the OS environment, all with one user interface that is simple and easy to use.

Take UCC troubleshooting to another level. VisibilityOne reduces IT troubleshooting time by up to 90%. Our patented business intelligence makes it easy to monitor, network QoS, video system components, endpoints, cloud users and huddle rooms.

Now you can gain a granular view of the entire collaboration systems by arming IT with knowledge, your teams can anticipate and resolve device issues before users are impacted.

  • Instantly pinpoint and fix problems that affect the user experience

  • Eliminate toggling between dashboards and complicated tools

  • Receive real-time notifications and alerts

  • Track and give VIP users white glove treatment

  • Whether the board room mic is unplugged, or the onboard battery of your codec dies, anyone can pinpoint an issue before the conference call fails.


Monitor Zoom Rooms

Devices and Users

Efficiently manage Huddle rooms, and users across multiple cloud solution providers. The seamless integration with 3rd party solutions provides details of the room, user, and participant performance.

Within 15 minutes

of downloading the VisibilityOne Windows App, you can monitor all of your video devices, users, VIPs, rooms, and sites from the intuitive UI. VisibilityOne delivers actionable insights such as:

  • Self-Healing: The plugin is designed to recognize faults within the hardware and operating system.

  • Failover: VisibilityOne allows failover to a backup camera.

  • Jabra Panacast People Count: Counts people even if there are no active calls in session.

  • Device Health: Quickly know if the hardware is impacted.

  • Reboot: Restart your Zoom Room App or NUC remotely.

  • Camera Selection: Remotely select any camera from your list of connected devices.

  • Mic Control: Remotely mute and unmute a Zoom Room Mic.

  • Volume Control: Control the volume remotely for any Zoom Room

  • Scheduled Reboots: Save time in your weekly video sweeps.

  • Logitech Sync: Update firmware of your Sync-enabled devices.


Standard Features Include:


  • Live health status of the room

  • Incident alerts and reports

  • 24-hour view of upcoming scheduled meetings

  • Network utilization

  • Network quality alerts (jitter, packet loss, framerate)

  • Participant call quality (QoS) between sites

  • Camera, mic, speaker disconnect notification

  • Connection type (TCP/UDP)

  • Connection network type (Ethernet/Wifi)

  • Utilization, total calls for the month

  • Recording management

  • Room and booking information

  • Device IP information

  • Trend reporting

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Self Healing = High Availability
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Real-Time Alerts for Polycom & Cisco

Codecs and Devices on a Single UI

Efficiently manage rooms across multiple platforms. Seamless integration provides details of room performance from Polycom Group Series, HDX, Trio, Cisco SX codec, and Cisco Spark systems. Go beyond SNMP tool capabilities to gain 360° visibility and remediation options. Reduce MTTR by 99% and eliminate fire drills with proactive system monitoring. 


VisibilityOne is the only App that IT professionals trust to monitor their UC & Video Conferencing platforms and to deliver actionable insights such as:

• Live health status of the device

• Distinguish between scheduled and ad hoc meetings
• Incident alerts and reports

• Reason for call failure in plain English
• 24-hour view of upcoming scheduled meetings
• Network utilization
• Network quality alerts (jitter, packet loss, latency)
• Call quality (QoS) between sites

• Camera disconnect notification

• Microphone disconnect notification
• Lifetime device usage
• Lifetime device failures
• Previous 30-day meeting status
• Codec software release information

• Gatekeeper registration details
• Device MAC address
• Device serial number
• Asset inventory reporting
• Trend reporting

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Gain Insight Into Site-to-Site Quality of Service

VisibilityOne is the only App that IT professionals trust to monitor their

UC & Video Conferencing platforms.

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Instantly know when there's a network performance issue between your sites. Quickly identify and test to stay on top of your user experience.

Simply select a site and see the network QoS health status to all other sites. Our builtin test tool also allows you to check and pretest your TOS/DSCP setting, Mbps load, and packet frequency to know how your network will perform prior to a call starting.  

At any time click on the health of any link to view your network performance. Display your performance in a chart or select list view to see a list of every data collection points and incidents.

site to site

Streamline Support

When an issue is detected receive alerts in three easy ways to best fit your communication style. Quickly select the notifications you what and turn off the ones you don't.

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  • Remote Reboot
  • Call Status
  • Call Duration
  • MOS Score
  • Network Status
  • Connected Service (Teams/other)
  • Usage Details
  • Compatability Status
  • And More

Streamline Poly Trio Device Management

Maximize the value of your enterprise Trio investment by giving IT added Visibility into your UC landscape.
VisibilityOne incorporates the Poly audio and video management features into its UI. 
With our intuitive and unique interface, you’ll be able to identify with one glance vital alerts and performance statistics that influence your call performance, like:
Let IT manage and drive the communication experience centrally, alongside your other critical UC collaboration tools in one elegant easy to reference view.  
Toggling between multiple dashboards is a thing of the past, with the only App that IT professionals trust to monitor their UC & Video Conferencing platforms.
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